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By promakeupartistm|2026-07-07T13:22:38+00:00July 7th, 2026|0 Comments

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5 Reason You Should Hire A Professional Makeup Artist & Not A Freelance Artist
6 Great Tips For Perming Your Hair
Choosing The 9 Right Tools For Your Makeup
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HUNDRED OF 5 STAR REVIEWS

Excellent

Pro Makeup Artist Malaysia4.8

Based on 350 reviews

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4 days ago

Overall, this was a very disappointing experience. As a former makeup artist myself, I don’t appreciate being treated like I don’t know what I’m talking about. The only reason I booked a makeup artist was because I had been awake since 4am helping with my family’s wedding. I’ve retired from the industry, so I wanted to save myself the effort and get some rest. Instead, I ended up having to redo both my makeup and hair myself before attending the event. Here were the main issues: • Vivian arrived 1 hour late, causing us to be late for the wedding reception. • I provided multiple makeup and hairstyle references beforehand. I fully understand that no one can recreate another person’s face exactly, but I expected a similar makeup style, which was a clean, elegant soft glam. Instead, the final result looked completely different, and it felt like my references were never reviewed. • There was little consultation throughout the appointment. Vivian kept asking what I wanted during the session instead of following the references, and even failed to follow simple instructions. • My skin condition was never assessed before foundation was applied. • No face primer or eyeshadow primer was used. Halfway through applying foundation, serum was suddenly applied instead. • The foundation application technique and tools used were unsuitable for my dry skin. I chose to trust the process because I believed I had hired a professional. • No colour correction was done for my dark circles or uneven skin tone, even after I brought it up. • Without asking for my permission, Vivian shaved part of my eyebrows. There was absolutely no communication or approval beforehand. • When I pointed out issues such as uneven eyebrows, crooked eyeliner, visible lash band, contour, foundation, lipstick colour, and hairstyle, I was repeatedly told to trust the process or that it would be fixed. Either it was never corrected, or I had to keep reminding Vivian to fix the same issues. In some cases, she even tried to convince me there wasn’t a problem. • No setting spray was used. Instead, a facial mist was sprayed, and I was told it would keep my makeup in place for up to 24 hours. Within just a few hours, my makeup had already faded, oxidized, and become patchy. • When I contacted management about the experience, the response was simply, “I’m sorry this happened,” with no meaningful attempt to resolve the situation. I’ve worked as a makeup artist before and have done makeup for hundreds of clients, including large-scale events. I’m not expecting perfection, but I do expect professional standards, proper communication, and basic makeup techniques. Despite repeatedly asking for corrections, I was still unhappy with the final result. In the end, I had to fix both my makeup and hair myself. Unfortunately, I cannot recommend this service.👎🏻

Response from the owner:Thank you Josie Lim for your feedback. We sincerely apologize for your experience. This incident occurred 8 months ago and we have since taken corrective measures internally to improve our service and prevent similar issues from happening again. We appreciate you taking the time to share your feedback and we wish you all the best.

2 weeks ago

We engaged their makeup and hair services twice for my daughter’s singing performance and competition, and both experiences were outstanding. Clara and Candy were professional, friendly, and incredibly skilled. They created beautiful, long‑lasting looks that enhanced my daughter’s natural features and gave her confidence on stage. A big thank you to Kevin for arranging everything so smoothly each time. The team is reliable, talented, and truly a pleasure to work with. Highly recommended, and we’ll definitely return for future events.

Photo from customer review

Photo from customer review

2 weeks ago

Service was amazing! Clara was so nice and patient with me! She did everything i requested!

3 weeks ago

I had a great experience with Clara. She was able to align the hair and makeup with what I wanted and even gave some tips on how to do the makeup myself. ♥️♥️

3 weeks ago

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